Terms and conditions of the service

Welcome to the online shopping website www.habanerísima.com, this site is property of Operadora Nacional Rodor SA de CV. with tax address at: Calle 21 x 12 y 14 No. 75, Colonia Centro in the municipality of Tixkokob, Yucatán CP 97470 with Federal Taxpayer Registry number ONR180130D72 (referring at all times to this site as www.habanerisima.com) as a service to our clients. Please review the following TERMS AND CONDITIONS that govern the use of the website www.habanerisima.com By favoring us with your purchase, it means that you have read, understood and accept in full the TERMS AND CONDITIONS thereof. The Terms of Use were last updated on April 20, 2023.

ABOUT CUSTOMERS AND USERS

Through its Website www.habanerisima.com Operadora Nacional Rodor SA de CV develops different campaigns through which it provides information about its Products and services and offers its Users and/or Clients the possibility of contracting and/or acquiring them. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of "Client", which they acquire by filling out the registration form and following the steps that Operadora Nacional Rodor SA de CV will subsequently communicate to them. by email for these purposes.

The status of Client implies their adherence to the Terms of Service (hereinafter, “TS”) in the version published at the time the Website is accessed.

In any case, there are pages of the Website accessible for consultation by natural or legal persons who do not register or initiate a Product purchase (hereinafter, "Users"). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions included in these TS, to the extent that this may be applicable to them.

Operadora Nacional Rodor SA de CV hereby informs its Clients and Users that the content and use of its Website is reserved and directed solely and exclusively to an audience over 18 years of age and that the territory in which Operadora Nacional Rodor SA de CV accepts and distributes orders in the Mexican Republic (hereinafter, the "Territory") and other foreign countries that are listed in the shipping section.

ABOUT PRICES

All prices of the Products indicated through the Website include VAT and other taxes that may apply to them. However, these prices do not include the costs corresponding to the shipping of the Products, which will be detailed separately in each order and must be accepted and paid, prior to shipment, directly and exclusively by the Client. The information on the discount obtained when purchasing at Operadora Nacional Rodor SA de CV and the price comparison are calculated using the list prices provided by the supplier, or using the prices verified by the services of Operadora Nacional Rodor SA de CV in the points of sale.

ABOUT PAYMENT

The Client is obliged to pay the total price of the Products purchased at the same time as placing the order in question. To the initial price that appears on the Website for each of the Products offered, the amounts corresponding to the shipping costs that may be generated will be added. In any case, said quantities or rates will be previously communicated to the Client, before formalizing the purchase itself. The ticket or proof of purchase corresponding to the purchase order will be available to the Client and can be viewed on the Website www.habanerisima.com in the "My Account" section.

The Client must make payment by credit card (Visa or MasterCard) or using the PayPal or Mercado Pago payment systems. The latter offers the possibility of payment by credit card, debit card or in installments. The card with which the payment is made must have as its issuing financial institution a bank authorized to operate as such in the Territory. The Client must notify Operadora Nacional Rodor SA de CV through the “contact” section of any improper or fraudulent charge on the card used for purchases on the Website, in the shortest period of time possible so that Operadora Nacional Rodor SA de CV and your card-issuing bank can carry out the appropriate procedures.

• The order number assigned when carrying out the transaction on the Operadora Nacional Rodor SA de CV website does not imply acceptance of the transaction.

• If you have any problem with your order, you will be notified by email or telephone.

• This merchandise is subject to availability. If there is no stock, we will notify you in a timely manner.

• The image may not correspond to the published product, the color and other details of the product may vary slightly.

• Delivery times vary depending on the destination and occur at any time of the day.

  • It is necessary that the person registered as recipient be the one who receives the merchandise.

  • Please see the policies section for acceptable return merchandise.

    ABOUT ORDERS

    Once the purchase process has been formalized, Operadora Nacional Rodor SA de CV will always send an email to the Client confirming the details of the purchase made.

    ABOUT SHIPPING AND PACKAGING

• Operadora Nacional Rodor SA de CV subcontracts the best companies specialized in courier to carry out the delivery.

• The delivery time begins from the application of the charge, which will be notified to you by email in an approximate period of 48 to 72 hours from the purchase.

• Delivery times vary according to the courier selected depending on the destination and occur at any time of the day.

• All your purchased products will be packaged free of charge.

Upon receiving your package, we recommend that you check that it does not present any defect or alteration. If so, we ask that you please NOT receive it, write down the comments on the courier ticket and report it immediately to the Customer Service area by telephone at 991- 688-1589 or if you prefer via email to: Customer Service: info@habanerisima.com otherwise Operadora Nacional Rodor SA de CV will not be responsible for any damage that the products may present.

At the time of delivery to your home, the person receiving the merchandise will be asked for official identification (voter ID, passport or driver's license), so we ask you to have this document on hand.

ABOUT RETURNS

You can return any item purchased at Operadora Nacional Rodor SA de CV for the following reasons:

• If the item has manufacturing defects.

• If there is a mistake in the item sent, preserving the original cellophane wrapping (emplaye) and without showing signs of abuse.

In case of receipt of incorrect or damaged merchandise, the physical change will be applied only if it was reported during the first 48 hours after its delivery, to the following telephone numbers:

  • Customer Service: info@habanerisima.com

  • Telephones: 991-688-1589

    If in your location you do not have any Operadora Nacional Rodor SA de CV store, you can send the merchandise, preferably using the same courier company that delivered the merchandise, perfectly securing the package which must contain the original invoice, a note clarification indicating the reason for the return, and if you want the item replaced or your money refunded.

    If the merchandise is sent by courier, you must make sure to correctly note the following recipient:

    Headquarters Store: Calle 21 x 12 y 14 No.75 downtown CP 97470 Tixkokob, Yucatán, Mexico.

    At the time the return is delivered to us, we will contact you to confirm the replacement of the merchandise or the refund of the money.

    ABOUT CANCELLATIONS

    Operadora Nacional Rodor SA de CV will accept order cancellations when requested before the end of the Campaign indicated on the Website, provided that the particular conditions of sale that are applicable to each Campaign allow it.

    To cancel, the Client must access the “My Account”: “Orders” section and click on the “Cancel” button.

    Cancellation of the order does not entail any expense for the Client.

    Once the current sale has ended, cancellations will not be accepted. In these cases, you must wait to receive it to be able to return it if you wish.

    Operadora Nacional Rodor SA de CV reserves the right to cancel orders in the cases and in accordance with the terms and conditions indicated, without liability for Operadora Nacional Rodor SA de CV.

ABOUT OUR RESPONSIBILITY

Operadora Nacional Rodor SA de CV does not assume any liability arising from, by way of example, but not limited to:

to. The use that Clients or Users may make of the materials on this Website or link pages, whether prohibited or permitted, in violation of the intellectual and/or industrial property rights of the contents of the Website or of third parties.

b. Of possible damages and losses to Clients or Users caused by normal or abnormal functioning of the search tools, the organization or location of the contents and/or access to the Website and, in general, errors or problems. that are generated in the development or instrumentation of the technical elements that the Website or a program provides to the User.

c. Of the contents of those pages that Clients or Users can access from links included on the Website, whether authorized or not.

d. Of the acts or omissions of third parties, regardless of whether these third parties may be linked to Operadora Nacional Rodor SA de CV through contractual means.

and. Access by minors to the content included on the Website, with the responsibility of their parents or guardians to exercise adequate control over the activity of the children or minors in their care or to install any of the Internet use control tools. in order to avoid (i) access to materials or content not suitable for minors, as well as (ii) the sending of personal data without the prior authorization of their parents or guardians.

F. Of the communications or dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the Website and/or link pages, nor will it be liable, therefore, for any possible damages and prejudices suffered. the individual and/or collective Clients or Users as a result of said communications and/or dialogues. Operadora Nacional Rodor SA de CV will not be responsible in any case when:

• Errors or delays in accessing the Website by the Client when entering their data in the order form, the slowness or impossibility of receipt by the recipients of the order confirmation or any anomaly that may arise when These incidents are due to problems in the Internet network, causes of unforeseen events or force majeure and any other unforeseeable contingency beyond the good faith of Operadora Nacional Rodor SA de CV.

• Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that it is not guaranteed that the Website services are constantly operational.

• Errors or damages caused to the Website due to inefficient and bad faith use of the service by the Client.

• Non-operational or problems with the email address provided by the Client and/or User for sending the order confirmation.

• In any case, Operadora Nacional Rodor SA de CV is committed to solving any problems that may arise and offering all the necessary support to the Client and/or User to reach a quick and satisfactory solution to the incident.

• Likewise, Operadora Nacional Rodor SA de CV has the right to carry out promotional campaigns during defined time intervals to promote the registration of new members in its service.

. Operadora Nacional Rodor SA de CV reserves the right to modify the conditions of application of the promotions, extend them by duly communicating it, or proceed to exclude any of the participants from the promotion in the event of detecting any anomaly, abuse or unethical behavior. in their participation.

MODIFICATIONS TO THE TERMS OF USE

Operadora Nacional Rodor SA de CV reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these TS. Therefore, Operadora Nacional Rodor SA de CV recommends that the Client and/or User read them carefully each time they access the Website.

Clients and Users will always have these TS in a visible place, freely accessible for any queries they wish to make. In any case, acceptance of the TOS, in force at all times, will be a prior and essential step to the acquisition of any Product available through the Website.