ABOUT RETURNS AND REFUNDS

You can return any item purchased at Operadora Nacional Rodor SA de CV for the following reasons:

• If the item has manufacturing defects.

• If there is a mistake in the item sent, preserving the original cellophane wrapping (emplaye) and without showing signs of abuse.

  In case of receipt of incorrect or damaged merchandise, the physical change will be applied only if it was reported during the first 48 hours after its delivery, to the following telephone numbers:

• Customer Service: info@habanerisima.com

• Telephones: 991-688-1589

  If in your location you do not have any Operadora Nacional Rodor SA de CV store, you can send the merchandise, preferably using the same courier company that delivered the merchandise, perfectly securing the package which must contain the original invoice, a note clarification indicating the reason for the return, and if you want the item replaced or your money refunded.

  If the merchandise is sent by courier, you must make sure to correctly note the following recipient:

  Headquarters Store: Calle 21 x 12 y 14 No.75 downtown CP 97470 Tixkokob, Yucatán, Mexico.

  At the time the return is delivered to us, we will contact you to confirm the replacement of the merchandise or the refund of the money.