ABOUT SHIPPING AND PACKAGING

• Operadora Nacional Rodor SA de CV subcontracts the best companies specialized in courier to carry out the delivery.

• The delivery time begins from the application of the charge, which will be notified to you by email in an approximate period of 48 to 72 hours from the purchase.

• Delivery times vary according to the courier selected depending on the destination and occur at any time of the day.

• All your purchased products will be packaged free of charge.

  Upon receiving your package, we recommend that you check that it does not present any defect or alteration. If so, we ask that you please NOT receive it, write down the comments on the courier ticket and report it immediately to the Customer Service area by telephone at 991- 688-1589 or if you prefer via email to: Customer Service: info@habanerisima.com otherwise Operadora Nacional Rodor SA de CV will not be responsible for any damage that the products may present.

  At the time of delivery to your home, the person receiving the merchandise will be asked for official identification (voter ID, passport or driver's license), so we ask you to have this document on hand.

  When will I recive my order?

  It takes us between 2 and 4 business days to process an order, after which we will send it to you. Shipping time depends on your location, but you can estimate it as follows:

  Mexico (For orders managed from this country): Between 4 and 6 business days International: 10-20 business days

  Where is my order shipped from?

  We are a totally Mexican company, based in the state of Yucatán, proudly!

What days do you ship?

Our warehouse ships orders Monday through Friday, excluding weekends and holidays.

What time do they ship?

All our purchases made before 2:00 p.m. will be sent the same day, after 2:00 p.m. they are sent the next business day.

Will I have to pay customs fees for my order?

International orders may incur additional customs fees. This fee is not under our control, and is the decision of your customs agency. Customs policies vary greatly between countries, so we recommend speaking with your local authorities to clarify this point.

My order should have arrived by now, but I haven't received it yet. What I do?

Before contacting us, please help us by following these steps:

• Please check your confirmation email to make sure there are no errors in the shipping address.

• Ask about your order at your local post office or with the company you chose for shipping.

• Ask your neighbors if the carrier had left your package with them. Pro tip: Avoid theft. If you will not be home on the day of delivery, use your address

  work or wherever you are going to be.

  If the address is correct and the package is not at the post office or with your neighbors, contact us at info@habanerisima.com with your order number.

  If there is a problem with your shipping address, we could send you your product again, but you will have to pay the costs.

  Pro tip: Your zip code is a crucial part of your address, as is your phone number. Make sure you enter it correctly.

  Orders

  How do I track my order?

  If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your shipment, contact us at info@habanerisima.com

I have received an incorrect or damaged product. What I do?

We are sorry if your product has arrived damaged. To resolve it as soon as possible, send us an email to info@habanerisima.com within one week from the time of delivery with photos of your damaged product, your order number and any other details you have about the order.

We will contact you with a solution as soon as possible!